FAQs

Welcome to the Lupita's Boutique FAQ Center!

We're here to make your shopping experience simple, convenient, and enjoyable. Whether you're exploring our women's clothing collections, checking your order status, or looking for information about shipping, payments, returns, and exchanges, you'll find answers to commonly asked questions below.

If you need further assistance, our customer support team is always happy to help.

1. Products & Shopping

What products does Lupita's Boutique sell?

Lupita's Boutique specializes in stylish, comfortable, and versatile women's clothing. Our main collections include:

  • Women's T-Shirts: Comfortable everyday essentials for casual and effortless styling.

  • Women's Sweaters: Cozy and fashionable pieces for layering and cooler weather.

  • Women's Tank Tops: Lightweight, versatile styles for warm days and everyday layering.

Explore our latest clothing collections at Lupita's Boutique.

How do I choose the right clothing size?

We recommend checking the product description and any available size information before ordering.

Clothing sizes and fits may vary between styles and designs.

If you need help choosing a size, please contact our customer support team before placing your order.

Will the product look exactly like the pictures?

We make reasonable efforts to display accurate product images, colors, and descriptions.

However, slight color variations may occur due to screen settings, lighting, photography, or fabric production.

Can I order multiple clothing items together?

Yes! You can add multiple T-shirts, sweaters, tank tops, or other available products to your shopping cart and complete your purchase in a single checkout.

Some items may be shipped separately depending on fulfillment requirements.

2. Ordering & Checkout

How do I place an order?

Shopping at Lupita's Boutique is simple:

  1. Browse our women's clothing collections.

  2. Choose your preferred product, size, and color.

  3. Add the items to your shopping cart.

  4. Proceed to checkout.

  5. Enter your shipping and billing information.

  6. Select an available payment method.

  7. Review your order and complete payment.

Once your order is successfully submitted, you will receive an order confirmation email.

Can I change my order after placing it?

If you need to change a product, size, color, or shipping address, please contact us as soon as possible at support@lupitasboutique.shop.

We will make reasonable efforts to accommodate changes before your order has been dispatched.

Once an order has shipped, changes may no longer be possible.

Can I cancel my order?

Yes. You may request cancellation before your order has been dispatched.

Please contact our customer support team immediately if you wish to cancel.

If your order has already shipped, you may request a return under our Return & Refund Policy.

3. Shipping & Delivery

Do you offer free shipping?

Yes! Lupita's Boutique offers FREE Standard Shipping on all orders within the United States.

There is no minimum purchase requirement.

Where do you ship?

We currently ship exclusively within the United States, including all 50 states.

International shipping is not currently available.

How long does delivery take?

Our estimated shipping schedule is:

Shipping Stage Estimated Time
Order Processing 1–3 business days
Shipping / Transit 4–7 business days
Total Estimated Delivery 5–10 business days

Order Processing Days: Monday–Sunday (Mon–Sun).

Delivery estimates may vary depending on the destination, carrier operations, and other circumstances.

What is your daily order cutoff time?

Our daily order cutoff time is 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Orders placed before the cutoff enter the processing queue on the same day, subject to payment verification.

Orders placed after the cutoff enter the processing queue on the following day.

Which shipping carriers do you use?

We may use trusted shipping carriers, including:

  • USPS

  • UPS

  • FedEx

  • Other reputable domestic shipping providers

The carrier is selected based on the destination and shipment requirements.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details when available.

You can use the tracking number to check the delivery status through the carrier's website.

Tracking updates may take approximately 24–48 hours to appear.

What should I do if my package is delayed or missing?

Please contact us at support@lupitasboutique.shop with your order number.

Our support team will review the shipment details and assist with investigating the issue.

For additional information, please review our Shipping Policy.

4. Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date your order is delivered.

For standard returns, clothing should be in its original condition, unworn and unwashed beyond reasonable fitting or inspection, with original tags attached when provided.

For complete information, please review our Return & Refund Policy.

How do I request a return?

To request a return:

  1. Email support@lupitasboutique.shop within 30 days of delivery.

  2. Include your order number and reason for the return.

  3. Wait for return authorization and mailing instructions.

  4. Download and print the return shipping label provided through the return process.

  5. Package the item securely and mail it using the designated carrier.

Please contact us before sending any return package.

Do you accept returns by mail?

Yes. We accept returns by mail.

After your return request has been reviewed and authorized, our team will provide return instructions and a downloadable, printable return shipping label or label arrangement.

Who pays the return shipping cost?

Return shipping responsibility depends on the reason for the return.

  • Damaged item: Lupita's Boutique pays.

  • Defective item: Lupita's Boutique pays.

  • Incorrect item shipped: Lupita's Boutique pays.

  • Change of mind: Customer pays.

  • Customer selected the wrong size or color: Customer pays.

Do you charge a restocking fee?

No. We do not charge any restocking fees.

The restocking fee for accepted returns is $0.

How long does it take to receive my refund?

Approved refunds are processed within 7 business days after we receive and inspect your returned item.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time for the funds to appear in your account.

Can I return a clothing item if it doesn't fit?

Yes. If the size or fit doesn't meet your preferences, you may request a return within 30 days of delivery.

The item must meet our standard return conditions.

If we shipped the size you ordered, you will be responsible for the applicable return shipping cost.

5. Exchanges & Damaged Items

Do you accept exchanges?

Yes! Lupita's Boutique accepts exchanges.

You may request an exchange within 30 days of delivery for a different available size, color, or style.

Exchanges are subject to product availability and our return conditions.

What if the size or color I want is unavailable?

If your preferred replacement is unavailable, our customer support team will help you explore other available options.

Depending on the situation, you may choose a different available product or request a refund under our return policy.

What if I receive a damaged or defective item?

If your clothing arrives damaged or defective, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate resolution, such as a replacement, exchange, or refund.

Lupita's Boutique covers applicable return shipping costs for damaged, defective, or incorrectly shipped items.

What if I receive the wrong product?

If you receive an incorrect product, size, or color due to our error, please email support@lupitasboutique.shop.

We will assist with resolving the issue and cover the applicable return shipping costs.

6. Payments & Security

What payment methods do you accept?

We accept the following payment cards through our checkout, subject to availability through the payment provider:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

The payment methods displayed at checkout determine which options are available for your transaction.

What currency do you use?

All prices and checkout transactions are displayed in United States Dollars (USD) unless otherwise stated.

Is shopping on your website secure?

Our online store is powered by Shopify and uses payment processing services designed to help protect customer transactions.

Payment information is handled through the secure checkout process.

We never ask customers to send complete payment card details or security codes through email.

What if my payment is declined?

If your payment is declined, please check that your payment information is correct.

You may also contact your bank or card issuer for assistance.

For further help, contact support@lupitasboutique.shop.

7. Privacy & Customer Support

How is my personal information used?

We use customer information to process orders, arrange deliveries, provide customer support, handle returns and refunds, and operate our online store.

For more information, please review our Privacy Policy.

Can I contact customer support before ordering?

Absolutely!

Our customer support team can assist with:

  • Product information

  • Clothing sizes and fit

  • Order questions

  • Shipping and tracking

  • Returns and exchanges

  • Refund updates

  • Payment-related concerns

Where can I read your store policies?

You can find more detailed information through our official policy pages:

8. Business Hours & Customer Support

Our customer support team is available to assist with questions about products, orders, payments, shipping, returns, refunds, and exchanges.

Business Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles).

Day Business Hours
Monday 11:00 AM–7:00 PM
Tuesday 11:00 AM–7:00 PM
Wednesday 11:00 AM–7:00 PM
Thursday 11:00 AM–7:00 PM
Friday 11:00 AM–7:00 PM
Saturday 11:00 AM–6:00 PM
Sunday 12:00 PM–5:00 PM

Customers may contact us by email at any time. Messages received outside regular business hours will be reviewed during the next available support period.

9. Contact Information

Store Name: Lupita's Boutique

Website: https://lupitasboutique.shop/

Business Address: 606 W Lincoln Ave, Yakima, WA 98902, United States

Customer Support Email: support@lupitasboutique.shop

Phone Number: +1 509 469 0907

Business Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)