Shipping policy

At Lupita's Boutique, we are committed to providing a smooth, reliable, and convenient shopping experience. We understand how important it is to receive your clothing and fashion purchases safely and on time.

This Shipping Policy explains our shipping destinations, shipping charges, order processing times, estimated delivery schedules, shipping carriers, order tracking, cancellations, damaged parcels, lost shipments, and other important delivery information.

We proudly offer FREE Standard Shipping on all orders within the United States, with no minimum purchase requirement.

1. Shipping Destinations & Charges

Lupita's Boutique currently ships exclusively within the United States.

  • Shipping Destination: United States (50 states, including Alaska and Hawaii)

  • Standard Shipping Cost: FREE on all orders

  • Minimum Order Requirement: None

  • Shipping Method: Standard Shipping

  • International Shipping: Not currently available

All orders placed for delivery within the United States receive free standard shipping, regardless of order value.

Any applicable sales taxes are displayed during checkout before customers complete their purchases.

2. Order Processing & Estimated Delivery Times

At Lupita's Boutique, we strive to process and deliver orders as efficiently as possible.

Our estimated shipping schedule is as follows:

Shipping Stage Estimated Time
Order Processing Time 1–3 business days
Shipping / Transit Time 4–7 business days
Total Estimated Delivery Time 5–10 business days
Standard Shipping Cost FREE

Order Processing Days: Monday–Sunday (Mon–Sun).

Business Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles).

Daily Order Cutoff: 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Important Information:

  • Order processing begins after successful payment confirmation.

  • Processing includes order verification, product preparation, packaging, and dispatch.

  • Transit time begins once an order has been dispatched and handed over to the shipping carrier.

  • Total estimated delivery time includes both processing and transit periods.

  • Delivery estimates may vary depending on the shipping destination, carrier operations, address verification, or circumstances beyond our control.

  • We will notify customers if we become aware of a significant delay affecting their orders.

Please note that estimated delivery times are not guaranteed delivery dates.

3. Daily Order Cutoff Time

Our daily order cutoff time is 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

The following order processing rules apply:

  • Orders placed before 4:00 PM: Enter the processing queue on the same day, subject to successful payment verification.

  • Orders placed after 4:00 PM: Enter the processing queue on the following day.

  • Orders placed Monday–Sunday: Are processed according to our standard processing schedule.

All order cutoff calculations follow (GMT-08:00) Pacific Standard Time (Los Angeles).

Orders entering the processing queue are not necessarily dispatched on the same day.

4. Shipping Carriers

Lupita's Boutique uses trusted shipping carriers to ensure dependable deliveries throughout the United States.

Our shipping partners may include:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

  • Other reputable domestic delivery services when necessary

The shipping carrier is selected based on the delivery destination, package dimensions, product requirements, and available shipping services.

Customers will not be charged additional standard shipping fees based on the carrier selected.

5. Order Confirmation & Shipment Tracking

After successfully placing an order, customers will receive an order confirmation email at the email address provided during checkout.

Once an order has been dispatched, a shipping confirmation email will be sent with tracking information when available.

Customers can track their shipments through the assigned carrier's tracking website.

Tracking Information:

  • Tracking numbers are provided when available.

  • Tracking information may take approximately 24–48 hours to display updated shipment activity.

  • Shipment tracking updates are managed by the shipping carrier.

  • If tracking information has not updated after 48 hours, customers may contact our support team.

For assistance, email support@lupitasboutique.shop with your order number.

6. Order Cancellations

We understand that customers may occasionally need to cancel an order after placing it.

If you wish to cancel your order, please contact us as soon as possible at support@lupitasboutique.shop.

Cancellation Guidelines:

  • Cancellation requests should be submitted before the order has been dispatched.

  • We will make reasonable efforts to cancel orders that have not entered the final shipment stage.

  • Once an order has been handed over to the shipping carrier, cancellation may no longer be possible.

  • If your order has already shipped, you may request a return according to our Return & Refund Policy.

  • Approved cancellations will be refunded to the original payment method.

Submitting a cancellation request does not automatically guarantee cancellation if the shipment has already been prepared or dispatched.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following details before completing an order:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City, state, and ZIP code

  • Contact phone number

  • Valid email address

If you notice an error in your shipping details, please contact us immediately at support@lupitasboutique.shop.

We will make reasonable efforts to correct shipping information before dispatch.

Once an order has shipped, address changes may not be possible.

If an order is returned because of incorrect or incomplete address information provided by the customer, we will contact the customer to discuss available redelivery or refund options.

Additional shipping charges resulting from incorrect customer-provided addresses may be the customer's responsibility, where permitted by applicable law. Any applicable charges will be communicated before redelivery is arranged.

8. Damaged Parcels & Products

At Lupita's Boutique, we carefully prepare and package orders to help ensure they arrive safely.

However, if a parcel arrives damaged or a product is damaged during transit, customers should contact our support team as soon as possible.

If your parcel arrives damaged:

  1. Inspect the external packaging and products carefully.

  2. Take clear photographs of the damaged packaging, shipping label, and affected products.

  3. Keep the original packaging and damaged items while the issue is being reviewed.

  4. Contact support@lupitasboutique.shop with your order number, photographs, and a description of the damage.

Our team will review the issue and assist with an appropriate resolution.

Depending on the circumstances, this may include:

  • Replacement of the damaged product

  • Refund to the original payment method

  • Additional assistance with the shipping carrier

Lupita's Boutique will cover the applicable return shipping costs for products that arrive damaged, defective, or incorrect due to our error.

Customers will not be required to pay return shipping fees for such items.

For more information, please review our Return & Refund Policy.

9. Lost, Missing or Delayed Packages

Although we use established delivery carriers, occasional shipping disruptions may occur.

If your order is significantly delayed, appears missing, or is suspected to be lost during transit, please contact us at support@lupitasboutique.shop.

Our customer support team will:

  • Review the shipment's tracking information.

  • Contact the shipping carrier when necessary.

  • Assist with investigating the shipment's status.

  • Provide updates regarding available solutions.

  • Arrange an appropriate resolution when the package is confirmed lost.

If a shipment is confirmed lost before successful delivery, we will arrange a replacement or refund, as appropriate, at no additional cost to the customer.

Packages Marked as Delivered

If your tracking information shows that the parcel was delivered but you cannot locate it, please:

  • Check your mailbox, porch, entrance, or designated delivery area.

  • Confirm the delivery address provided during checkout.

  • Review any delivery notifications from the carrier.

  • Contact our customer support team for assistance.

We will help investigate the situation and determine an appropriate resolution based on the available delivery information and applicable consumer rights.

10. Multiple Items & Separate Shipments

Orders containing multiple items may occasionally be dispatched in separate packages.

Separate shipments may occur because of product availability, fulfillment requirements, or packaging considerations.

If your order is shipped in multiple packages:

  • Each package may receive a separate tracking number.

  • Packages may arrive on different dates.

  • Customers will not be charged additional standard shipping fees.

  • Shipment details will be provided when available.

We aim to keep customers informed throughout the delivery process.

11. Delivery Attempts & Unclaimed Packages

Shipping carriers may attempt delivery more than once or provide instructions for collecting a package when direct delivery cannot be completed.

Customers should follow the carrier's delivery or collection instructions.

If a shipment is returned to us because it could not be delivered or collected, please contact our customer service team.

We will review the circumstances and discuss available redelivery or refund options.

Where additional shipping charges apply because of customer-provided delivery errors or unclaimed packages, these charges may be the customer's responsibility, subject to applicable law.

Any additional costs will be communicated before a new shipment is arranged.

12. Shipping Delays & Delivery Expectations

Our standard estimated total delivery time is 5–10 business days, consisting of:

  • Order Processing: 1–3 business days

  • Shipping / Transit: 4–7 business days

  • Total Estimated Delivery: 5–10 business days

Occasionally, delivery may take longer due to:

  • Carrier transportation delays

  • Incorrect or incomplete shipping details

  • Severe weather conditions

  • Unexpected logistics disruptions

  • Delivery access restrictions

  • Additional order or address verification

If we become aware of a significant shipping delay, we will make reasonable efforts to notify affected customers.

We remain committed to assisting customers with delivery-related concerns and providing appropriate resolutions.

Nothing in this policy limits customers' rights under applicable consumer protection laws.

13. Returns After Delivery

If you receive an incorrect, defective, damaged, or unsatisfactory item, please contact our customer support team for assistance.

For detailed information regarding returns and refunds, review our Return & Refund Policy.

Our return guidelines explain:

  • Return request procedures

  • Return timeframes

  • Return shipping responsibilities

  • Refund processing

  • Damaged or incorrect products

  • Exchange and replacement procedures

Return requests can be submitted by emailing support@lupitasboutique.shop.

14. Business Hours & Customer Support

Our customer support team is available to assist with orders, shipment tracking, cancellations, damaged parcels, delivery questions, and related concerns.

Business Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles).

Day Business Hours
Monday 11:00 AM–7:00 PM
Tuesday 11:00 AM–7:00 PM
Wednesday 11:00 AM–7:00 PM
Thursday 11:00 AM–7:00 PM
Friday 11:00 AM–7:00 PM
Saturday 11:00 AM–6:00 PM
Sunday 12:00 PM–5:00 PM

Order Processing Days: Monday–Sunday (Mon–Sun).

Daily Order Cutoff Time: 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Customers may contact us by email at any time. Messages received outside regular support hours will be reviewed during the next available support period.

15. Contact Information

If you have questions regarding shipping, order processing, delivery estimates, cancellations, damaged packages, lost shipments, or tracking information, please contact our customer support team.

Store Name: Lupita's Boutique

Website: https://lupitasboutique.shop/

Business Address: 606 W Lincoln Ave, Yakima, WA 98902, United States

Customer Support Email: support@lupitasboutique.shop

Phone Number: +1 509 469 0907

Business Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

Daily Order Cutoff: 4:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Shipping Destination: United States Only

Standard Shipping: FREE on All Orders

Order Processing: 1–3 business days

Shipping / Transit: 4–7 business days

Total Estimated Delivery: 5–10 business days

At Lupita's Boutique, we appreciate your trust in our business and are dedicated to providing a dependable shopping and shipping experience.